Welcome to nexboundbeauty (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of and purchases made through our website located at www.nexboundbeauty.com (the “Site”).
By accessing our Site or purchasing beauty tool products from us, you agree to be bound by these Terms. Please read them carefully before completing any transaction.
1. GENERAL CONDITIONS & BRAND IDENTITY
This Site is operated under the brand identity nexboundbeauty. We specialise in the design and retail distribution of beauty tools and application accessories.
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion where lawful and necessary to protect our operational integrity.
2. PRODUCTS AND INTENDED USE
All items offered on our Site consist exclusively of physical cosmetic tools and non-ingestible, non-chemical application accessories.
- We make every effort to display the colours and design features of our tools as accurately as possible. However, actual visual presentation may vary depending on individual monitor displays.
- All products are intended for personal consumer use. We reserve the right to limit sales quantities per person, household, or order.
3. ORDERS, PRICING, AND PAYMENT
- Order Acceptance: The receipt of an electronic order confirmation does not signify our final acceptance of your order. We reserve the right at any time after receipt of your order to accept or decline your request for fulfillment.
- Pricing: Prices for our products are displayed on the Site and are subject to change without prior notice. Applicable sales taxes or duties are calculated and displayed during the checkout process based on your delivery destination.
- Payment Processing: Payment must be made in full at the time of purchase using valid and authorised payment methods. All transaction details provided to us must be accurate and truthful.
4. SHIPPING, PROCESSING, AND DELIVERY
We ship our products to customers across Europe and the United States in partnership with established international priority express couriers (including DHL, FedEx, and UPS).
- Processing Time: Orders are processed and dispatched within 1 to 3 business days following successful order confirmation.
- Transit Time: Standard delivery transit time ranges from 4 to 10 business days, depending on the destination region and local customs procedures.
- Order Tracking: Upon dispatch, an automated notification containing shipment tracking details will be sent to the email address provided at checkout. Further automatic updates will be transmitted at key operational milestones, including arrival at logistical sorting centers and out-for-delivery status.
- Risk of Loss & Title: In accordance with statutory consumer protection regulations, the risk of loss, damage, or degradation of goods transfers to you only when you (or a designated third party acting on your behalf) physically acquire possession of the items. Risk does not transfer upon handover to the logistics courier.
- Transit Inquiries & Delayed Shipments: If your package exceeds the standard shipping timeframe, please contact our customer care team. We will initiate a formal investigation with the carrier and, depending on the verified outcome, arrange for a full order refund or a replacement shipment.
5. RIGHT OF WITHDRAWAL & RETURN POLICY (EUROPE & UNITED STATES)
A. 14-Day Right of Withdrawal (EU Customers)
Under the EU Consumer Rights Directive, customers residing within the European Union have the statutory right to withdraw from a purchase within 14 calendar days from the date on which physical possession of the goods is acquired, without providing any reason.
To exercise this right, you must inform us of your decision to withdraw by sending a clear statement via email to support@nexboundbeauty.com prior to the expiry of the 14-day period.
B. Damaged, Defective, or Incorrect Items
If you receive an item that is defective, damaged, or incorrect upon arrival:
- Contact us via email at support@nexboundbeauty.com within 14 days of receipt.
- Provide clear photographic or video evidence demonstrating the issue along with your order number.
- Upon review and verification by our customer service team, we will issue either a full refund or a replacement dispatch without requiring you to return the physical damaged item.
C. Refunds
Refunds will be processed using the original method of payment used during purchase. Please allow appropriate processing time for your financial institution to post the transaction back to your account.
6. INTELLECTUAL PROPERTY
All visual assets, original product designs, photographs, branding elements, typography, layouts, and copy featured on www.nexboundbeauty.com are owned by or licensed to nexboundbeauty.
You may not reproduce, duplicate, copy, sell, or exploit any portion of the Site content, product imagery, or brand trademarks without express written permission from us.
7. USER CONTENT AND CONDUCT
If you submit product reviews, feedback, or suggestions to us, you grant nexboundbeauty a non-exclusive, royalty-free, perpetual right to use, publish, and edit such content for operational or promotional purposes across our digital channels.
You agree not to upload, post, or transmit any material that contains malicious software, offensive content, or infringes upon third-party rights.
8. PRIVACY AND DATA PROTECTION
Your submission of personal information through the store is governed by our Privacy Policy. We process consumer data strictly in accordance with applicable data protection legislation, including the European Union General Data Protection Regulation (GDPR).
9. LIMITATION OF LIABILITY & DISCLAIMERS
- Service Availability: While we endeavour to maintain seamless website operation, we do not warrant that access to the Site will be uninterrupted, timely, or error-free at all times.
- Limitation: To the fullest extent permitted by applicable law in Europe and the United States, nexboundbeauty shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Site or products purchased from us.
- Statutory Rights: Nothing in these Terms shall limit or exclude any statutory consumer rights that cannot be contractually waived under your local jurisdiction.
10. GOVERNING LAW & JURISDICTION
- European Union Residents: Mandatory consumer rights and statutory protections guaranteed under the laws of your country of residence within the EU/EEA remain applicable.
- United States & Global Customers: Subject to applicable mandatory consumer protection laws, these Terms and any separate agreements shall be governed by and construed in accordance with international commercial legal principles applicable to consumer contracts.
11. CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our Site. It is your responsibility to check our website periodically for changes.
12. CONTACT INFORMATION
For questions, support, order tracking, or return inquiries, please contact us via email at:
- Brand: nexboundbeauty
- Website: www.nexboundbeauty.com
- Customer Support Email: support@nexboundbeauty.com