At nexboundbeauty, we strive to provide reliable and efficient delivery services for our customers in Europe and the United States. Please review our shipping practices and terms below carefully before placing an order.
1. Order Processing Time
- Handling Time: All orders are processed and prepared for dispatch within 1 to 3 business days.
- Orders are not processed or dispatched on weekends or public holidays.
- Once an order is processed, it is transferred to our designated logistics partners for immediate transport.
2. Shipping Destinations & Estimated Delivery Times
We currently ship to designated locations within North America (the United States) and Europe. Delivery is fulfilled in partnership with recognized express carriers, including DHL, FedEx, and UPS Priority services.
| Destination Region | Estimated Transit Time |
| United States | 4 to 10 business days |
| European Union & Europe | 4 to 10 business days |
Note: Delivery times are estimates based on standard logistics operations and begin from the date of dispatch rather than the date of order placement.
3. Order Tracking & Status Updates
To keep you informed throughout the fulfillment journey, automated notification emails will be sent to the email address provided during checkout at key operational milestones:
- Order Dispatch: Confirmation containing your unique tracking number once the parcel leaves our fulfillment centre.
- In-Transit Hubs: Updates as your parcel passes through major carrier sorting facilities.
- Local Delivery: Notification when the parcel is handed over for final delivery in your area.
You may track your shipment at any time using the link provided in your shipping confirmation email.
4. Delayed, Damaged, or Lost Parcels
While we make every effort to ensure timely delivery, unexpected logistics delays may occasionally occur due to custom clearances, severe weather, or regional carrier operations.
- Delayed Shipments: If your parcel has not arrived within the standard estimated delivery timeframe, please notify us at support@nexboundbeauty.com. Upon notification, we will initiate a formal investigation with the respective carrier.
- Resolution: Following the outcome of the carrier investigation, if the package is confirmed lost or indefinitely delayed, we will arrange either a full refund or a replacement shipment accordingly.
5. Customs, Import Duties & Taxes
- International Orders: Orders shipped to the United States and European countries may be subject to local import duties, taxes (such as VAT or sales tax), or customs clearance charges imposed by the destination country’s government authorities.
- Responsibility: All applicable customs fees, duties, and taxes are the responsibility of the recipient and are determined by local regulatory authorities at the port of entry.
6. Address & Contact Information
Please ensure that your shipping address is complete and accurate at checkout. nexboundbeauty is not liable for orders delivered to incorrect addresses provided by the customer during the ordering process.
Dispatch Address:
NO.28, PERSIARAN BERCHAM SELATAN 8
TAMAN DESA KENCANA
31400 IPOH, PERAK
Malaysia
Contact Email:
support@nexboundbeauty.com