1. Overview & Right of Withdrawal
At nexboundbeauty, we strive to ensure a smooth shopping experience for our global customers.
In accordance with European Union and United Kingdom consumer laws, customers residing in the EU or UK possess a statutory 14-day Right of Withdrawal. You have the right to cancel or return your order within 14 calendar days from the date on which you, or a designated third party, receive physical possession of the ordered items, without providing any specific reason.
For customers outside the EU/UK, including the United States, return requests submitted within 14 calendar days of delivery will also be honoured under the standard terms set out in this policy.
2. Return Eligibility & Standard Return Process
To be eligible for a standard return, items must meet the following criteria:
- The return request must be initiated within 14 calendar days of receipt.
- Items must remain unused, unopened, and in their original packaging, maintaining hygienic and resaleable conditions.
Return Instructions:
- Contact our support team via email at support@nexboundbeauty.com with your order details to request authorization prior to sending any package.
- Once authorized, ship the package to our designated returns facility:
nexboundbeauty Returns Department
NO.28, PERSIARAN BERCHAM SELATAN 8
TAMAN DESA KENCANA
31400 IPOH, PERAK
MALAYSIA
Please note: Unless an item is proven damaged or defective upon arrival, return shipping costs are the responsibility of the customer.
3. Damaged, Defective, or Incorrect Items
If an order arrives with damage, manufacturing defects, or incorrect items, you do not need to ship the item back.
Simplified Resolution Process:
- Notify customer support at support@nexboundbeauty.com within 14 days of receipt.
- Provide your order number along with clear photographical or video evidence showing the issue.
- Upon review and verification by our team, we will promptly issue either a full refund or a free replacement shipment, according to your preference.
4. Shipping Delays & Non-Delivery Investigation
We partner with premium priority logistics services, including DHL Express, FedEx, and UPS Priority, to ensure dependable international transit to Europe and the United States.
- Automated Tracking Updates: Upon dispatch, automated notification emails are sent to the email address provided at checkout at key transit milestones (order dispatch, arrival at regional logistics hubs, and local delivery deployment).
- Extended Delay Investigations: In the rare event that an shipment exceeds standard transit timeframe estimates without confirmed delivery, our team will open a formal investigation with the carrier.
- Resolution: Following carrier assessment, if the package is confirmed lost in transit or unacceptably delayed, we will issue a full refund or arrange a replacement shipment at no extra cost.
5. Refund Processing & Accepted Payment Methods
Approved refunds are processed back to the original payment method used during checkout.
Supported payment methods include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Supported Digital Wallets
Once a refund is issued, notification will be sent via email. Depending on your financial institution or card issuer, funds typically take 3 to 10 business days to reflect in your account.
6. Customer Support
For any enquiries regarding orders, returns, or policy clarification, please contact our dedicated team:
- Email: support@nexboundbeauty.com
- Website: www.nexboundbeauty.com